Help Center
On this page we have collected a list of commonly asked questions from our users
If you are unable to access your account, please confirm the following:
That you are using the mobile number associated with your Delm8 Route Planner account but have forgotten your password.
Select the ‘Forgot Password’ option and follow the on-screen instructions.
You will be prompted to enter your registered mobile number, and a one-time passcode will be sent to that number.
Use this code to reset your password.
Once you have reset your password, you should be able to continue. If you are still having issues, try restarting the app or contact our support team.
Go to ‘My Profile Details’ to check and confirm your information, such as your email address, phone number, and the Delm8 Route Planner package you have.
You can update your email address and name if you wish, but not your mobile number, as that uniquely identifies you on our platform.
Our teams are devoted to maintaining our database of addresses.
If you come across an address that is not listed, please utilise the ‘Report Missing Address’ form in the menu of the app, and we will take care of it promptly.
If you have already made a payment and the app is not functioning properly, please restart the app and DO NOT make any additional payments.
If you are an iPhone user, please locate the ‘Restore Purchase’ button and select it to reconnect your app to your Apple account.
To resolve this on an Android phone, you will have to clear data and sometimes cache from your phone.
This will depend on your phone’s make and model, but in general, these are steps to clear app data from your phone:
> Open settings on your phone.
> Within the settings screen, search for Delm8 Route Planner.
> Tap on ‘Storage’.
> Scroll to the bottom of the screen and select ‘Clear data’.
To resolve this on an Android phone, you will have to clear data and sometimes cache from your phone.
This will depend on your phone’s make and model, but in general, these are steps to clear app data from your phone:
> Open settings on your phone.
> Within the settings screen, search for Delm8 Route Planner.
> Tap on ‘Storage’.
> Scroll to the bottom of the screen and select ‘Clear data’.
This will depend on your phone.
> Android users can cancel directly from Delm8 Route Planner.
> iPhone users need to cancel via their Apple account.
From your iPhone, go to settings > select your AppleID/email address > select subscription and then search for Delm8 Route Planner.
https://support.apple.com/en-gb/HT202039
The Delm8 Mobile App support team is always available to provide assistance.
We can be reached through the following channels:
Email: info@delm8.co.uk
Facebook: https://www.facebook.com/delm8/
Twitter: https://twitter.com/Delm8App
Instagram: https://www.instagram.com/delm8_mobile_app/
Phone: 020 3375 3171
