Help Center
On this page we have collected a list of commonly asked questions from our users
We are aware that some users have faced issues with Google Maps, where the ‘Continue button’ becomes unresponsive. This is due to a recent update on Google Maps. We are in communication with them about a long-term solution.
A workaround for now is to uninstall the latest Google Maps update and disable auto-updates.
To do this, please follow the steps in the PDF below:
Google Maps- Continue Button Issue Workaround
Alternatively, you can also watch our video on YouTube, which covers the steps to take. The link is below:
https://www.youtube.com/watch?v=wNJdOIcjkMk
The most common reason for not being able to access your account is wrong password and/or wrong mobile number being used.
First confirm that you are using the mobile number that is associated with your Delm8 account.
If you are still unable to access your account, please reset your password by doing the following:
Select the ‘Forgot Password’ option and follow the on-screen instructions.
You will be prompted to enter your registered mobile number, and a one-time passcode will be sent to that number.
Use this code to reset your password.
Once you have reset your password, you should be able to continue. If you are still having issues, try restarting the app or contact Delm8 support team.
Go to ‘My Profile Details’ to check and confirm your information, such as your email address, phone number, and the Delm8 package you have.
You can update your email address and name from the profile section, but not your mobile number.
To change your mobile number please email Delm8 support team.
Our teams are devoted to maintaining our database of addresses.
If you come across an address that is not listed, please utilise the ‘Report Missing Address’ form in the menu of the app, and we will take care of it promptly.
If you have already made a payment and the app is not functioning properly, please restart the app and DO NOT make any additional payments.
If you are an iPhone user, please locate the ‘Restore Purchase’ button and select it to reconnect your app to your Apple account.
To resolve this on an Android phone, you will have to clear data and sometimes cache from your phone.
This will depend on your phone’s make and model, but in general, these are steps to clear app data from your phone:
> Open settings on your phone.
> Within the settings screen, search for Delm8 Route Planner.
> Tap on ‘Storage’.
> Scroll to the bottom of the screen and select ‘Clear data’.
To resolve this on an Android phone, you will have to clear data and sometimes cache from your phone.
This will depend on your phone’s make and model, but in general, these are steps to clear app data from your phone:
> Open settings on your phone.
> Within the settings screen, search for Delm8 Route Planner.
> Tap on ‘Storage’.
> Scroll to the bottom of the screen and select ‘Clear data’.
You are free to cancel your subscription any time as Delm8 operates on a rolling contract basis. You are not tied down to a lengthy contract.
The cancellation process will depend on your phone.
> Android users can cancel directly from Delm8.
> iPhone users need to cancel via their Apple account.
From your iPhone, go to settings > select your AppleID/email address > select subscription and then search for Delm8.
You can also see the steps in the link below:
https://support.apple.com/en-gb/HT202039
The Delm8 Mobile App support team is always available to provide assistance.
We can be reached through the following channels:
Email: info@delm8.co.uk
Facebook: https://www.facebook.com/delm8/
Twitter: https://twitter.com/Delm8App
Instagram: https://www.instagram.com/delm8_mobile_app/
Phone: 020 3375 3171